Privacy Policy

Last Updated: [07/29/24]

1. Introduction

Welcome to Tulum Travel Property Management. We value your privacy and are committed to protecting your personal data. This Privacy Policy describes how we collect, use, disclose, and protect your information when you use our website and vacation rental services.

2. Information We Collect

We may collect and process the following personal data about you:

Contact Information: Name, email address, phone number, postal address.

Account Information: Username.

Reservation Information: Details of your reservation, stay dates, accommodation preferences.

Payment Information: Credit or debit card details, billing information.

Usage Information: Data on how you use our website and services, including IP addresses, browser type, access times, and pages visited.

Marketing Information: Your preferences for receiving marketing communications from us and your communication preferences.

3. How We Use Your Information

We use the information we collect in the following ways:

To provide and manage our vacation rental services: Including managing your account, reservations, and providing customer support.

To process payments: And manage financial transactions related to your reservation.

To communicate with you: About your reservation updates, promotions, and other matters related to our services.

To improve our website and services: By analyzing user interaction and usage.

To comply with legal obligations: And protect our rights and the safety of our users.

4. Disclosure of Your Information

We may share your personal data with:

Service Providers: Who help us operate our website and provide our vacation rental services.

Legal Authorities: When required by law or to protect our rights.

5. Security of Your Information

We implement reasonable security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no data transmission over the Internet or storage system can be guaranteed to be 100% secure.

6. Your Rights

Depending on your location, you may have certain rights regarding your personal data, including:

Right of Access: To the information we hold about you.

Right of Rectification: Of any incorrect information.

Right of Deletion: Of your personal data.

Right of Restriction: Of processing your data.

Right of Objection: To the processing of your data.

Right to Data Portability: Of your personal data.

To exercise these rights, please contact us at info@travelconcierge.mx.

7. Cookies

We use cookies and similar technologies to enhance your experience on our website. For more information about our use of cookies, please refer to our Cookie Policy at info@travelconcierge.mx.

8. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. We will post any changes on this page and update the "Last Updated" date at the top of the policy.

9. Contact

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at info@travelconcierge.mx.